PLANS

CPANEL/WHM SERVER MANAGEMENT

Unlimited number of tickets
30 mins response time
4 hours resolution time
Initial Server Setup
Server Hardening
Server Optimisation
Server Monitoring
Server Backup
Data Migration
Disaster Recovery
Mysql Crash Recovery

DIRECT ADMIN SERVER MANAGEMENT

Unlimited number of tickets
30 mins response time
4 hours resolution time
Initial Server Setup
Server Hardening
Server Optimisation
Server Monitoring
Server Backup
Data Migration
Disaster Recovery
Mysql Crash Recovery

APPLICATION SERVER MANAGEMENT

Unlimited number of tickets
30 mins response time
4 hours resolution time
Initial Server Setup
Server Hardening
Server Optimisation
Server Monitoring
Server Backup
Data Migration
Disaster Recovery
Mysql Crash Recovery

PLESK SERVER MANAGEMENT

Unlimited number of tickets
30 mins response time / 4 hours
resolution time
Initial Server Setup
Server
Hardening/Optimisation/
Monitoring
Data Migration
Disaster Recovery
Mysql Crash Recovery

SOLUSVM SERVER MANAGEMENT

Unlimited number of tickets
30 mins response time
4 hours resolution time
VPS Migration
Server Backup
Disaster Recovery

VMWARE MANAGEMENT

VMware Management
Disaster Recovery

24X7 DEDICATED SUPPORT

One senior manager| Two Level 3 Tech
Unlimited number of tickets
30 mins response time
4 hours resolution time
Initial Server Setup
Server Hardening
Server Optimisation
Server Monitoring
Server Backup
Data Migration
Disaster Recovery
Mysql Crash Recovery

HOSTING SUPPORT PLAN

One Level III |Three Level II/Level I Techs
Unlimited number of tickets
30 mins response time
4 hours resolution time
Initial Server Setup
Server Hardening
Server Optimisation
Server Monitoring
Server Backup
Data Migration
Disaster Recovery
Mysql Crash Recovery

24 X 7 SHARED SUPPORT

One Senior Manager | Three Level II/Level I Techs
Unlimited number of tickets
30 mins response time
4 hours resolution time
Initial Server Setup
Server Hardening
Server Optimisation
Server Monitoring
Server Backup
Data Migration
Disaster Recovery
Mysql Crash Recovery

24X7 SEMI-DEDICATED SUPPORT

One Senior Manager |One Level III Tech
Unlimited number of tickets
30 mins response time
4 hours resolution time
Initial Server Setup
Server Hardening & Optimisation
Server Monitoring
Server Backup
Data Migration
Disaster Recovery
Mysql Crash Recovery

24X7 DEDICATED DATACENTER SUPPORT

One senior team manager| Four Level III Tech
Unlimited number of tickets
30 mins response time
4 hours resolution time
Initial Server Setup
Server Hardening & Optimisation
Server Monitoring
Server Backup
Data Migration
Disaster Recovery
Mysql Crash Recovery

WEEKEND SUPPORT

Unlimited number of tickets
Level 1 to Level 3 Techs
30 mins response time
4 hours resolution time
Server Monitoring

GOOD NIGHT PLAN

Night Only Plan
Unlimited number of tickets
30 mins response time
4 hours resolution time

LEVEL I TECHNICIAN

8 Hour Shifts
5 Days a Week
Up to 1 Year of Field Experience

LEVEL 2 TECHNICIAN

8 Hour Shift
5 Days a Week
Up to 2 Years of Field Experience.

LEVEL 3 TECHNICIAN

8 Hour Shift
5 Days a Week
Up to 5 Years of Field Experience.

LEVEL 4 TEAM MANAGER

8 Hour Shifts
5 Days a Week
Up to 15 Years of Experience.

1000 TICKETS

$2 per Ticket
1000 Tickets per Month
24×7 Server Support
Certified Technicians

300 TICKETS

$2.5 per Ticket
300 Tickets per month
24×7 Server support
Certified Technicians

200 TICKETS

$3 per Ticket
200 Tickets per month
24×7 Server support
Certified Technicians

100 TICKETS

$5 per Ticket
100 Tickets per month
24×7 Server support
Certified Technicians

PER TICKET SUPPORT

24 x7 Support – Per ticket basis.
Lvl. 1 tickets (less than 30 mins working time)- $3
Lvl. 2&3 tickets (30-60 mins working time)- $5
Tasks that require more than 1 hour – $15/hr

VPS HOSTING

Disk space 200GB
RAM 5GB
IPV4 Address 1
CPU 6
Bandwidth 500GB
Round the clock support with server administration
cPanel license
Backup box – 200GB storage
1TB traffic
FTP, SFTP, SCP